Coverage by category
| Category | Period |
|---|---|
| Wall chargers · Desktop chargers | 12 months |
| Power strips | 12 months |
| Wi-Fi smart sockets | 12 months |
| Wireless chargers | 12 months |
| Car chargers | 12 months |
| Power banks | 6 months |
| USB cables | 6 months |
| Earphones · headphones · speakers | 6 months |
| Phone holders | 6 months |
How a warranty claim works
- 01
Message us via WhatsApp or the chat bubble with your order reference and a short description of the defect.
- 02
We respond within 24 hours with a return address (Tbilisi warehouse) or a courier pickup window.
- 03
Defective unit is inspected. If covered, we replace it with the same model — or, if discontinued, an equal-value alternative.
- 04
For bulk-order claims (15+ units), factory analysis is initiated. We commit to a new shipment within 7 days.
Terms
- Replacement only. No partial refund or discount on defective units within the warranty window.
- Original purchase required. Item must be purchased from VELTA — keep the order reference.
- Out-of-warranty. Items past their warranty period are not covered for replacement or repair, but we can quote a paid replacement at supplier price.
- Discontinued products. Equal-value alternative arranged by mutual agreement.
- Custom-branded / OEM orders. Defective-unit value is converted to credit on a future OEM order.
Exclusions
Damage from misuse, water (except where rated waterproof), drops, unauthorised disassembly, or use outside the rated voltage range is not covered.